Privacy Policy
Effective Date: 10/01/2026
Last Updated: 10/01/2026
1. Introduction
TechExCo, LLC, doing business as TechEx ("TechEx," "we," "us," or "our"), operates https://www.techex.co (the "Site") and provides managed IT services to our clients. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you.
By using our Site or our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.
2. Information We Collect
Information you provide directly:
- Name, job title, and company name
- Email address, mailing address, and phone number
- Information submitted through contact forms, support tickets, or account setup
- Any other information you choose to provide
Information collected automatically:
- IP address, browser type, device identifiers, and operating system
- Pages visited, time spent on the Site, and referring URLs
- Cookies and similar tracking technologies (see Section 4)
Information from third parties:
- Information from the business tools and service providers we use to deliver services to you (e.g., billing platforms, ticketing systems, remote monitoring and management tools)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our IT services
- Respond to inquiries and provide customer support
- Process billing and payments
- Send service-related communications, including maintenance notices, ticket updates, and appointment reminders
- Maintain the security and integrity of our Site and systems
- Comply with legal obligations
- With your consent, send marketing or promotional communications
We do not sell your personal information.
4. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use the Site (e.g., analytics). You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site.
5. SMS / Text Messaging Communications
TechEx may offer clients the option to receive text (SMS) messages related to our services, such as service alerts, appointment reminders, ticket status updates, and account notifications.
Consent. By providing your mobile phone number and opting in (for example, by checking a consent box, replying to a keyword such as START, or providing documented verbal consent), you agree to receive SMS messages from TechEx at the number provided. Consent to receive SMS messages is not a condition of purchasing any service.
No Sharing of SMS Opt-In Data. TechEx does not share, sell, or rent mobile phone numbers or SMS opt-in/consent data with third parties or affiliates for their marketing or promotional purposes. This information is used solely to provide the SMS communications described in this policy and, where applicable, to comply with legal requirements. This restriction applies regardless of any other data-sharing practices described elsewhere in this Privacy Policy.
Message Frequency. Message frequency varies depending on your account activity and the services you receive.
Message and Data Rates. Message and data rates may apply, depending on your mobile carrier and plan.
Opt-Out. You may opt out of SMS communications at any time by replying STOP to any message you receive from us. You will receive one final message confirming your opt-out, and no further SMS messages will be sent unless you opt back in.
Help. For help, reply HELP to any message, or contact us at support@techex.co or (480) 764-2837.
Carrier Liability. Carriers are not liable for delayed or undelivered messages.
Full terms governing the SMS program are available in our SMS Terms & Conditions.
6. How We Share Information
We may share information with:
- Service providers who perform functions on our behalf (e.g., hosting, payment processing, professional services automation, remote monitoring and management, backup and security tools), under confidentiality obligations
- Legal and safety purposes, where required by law, subpoena, or to protect our rights, property, or safety, or that of others
- Business transfers, in connection with a merger, acquisition, or sale of assets
- With your consent, for any other purpose you approve
We do not share SMS opt-in data or mobile phone numbers with third parties for marketing purposes, as described in Section 5.
7. Data Security
We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Privacy Rights and Choices
Depending on your location, you may have rights to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications
- Opt out of SMS communications (see Section 5)
To exercise these rights, contact us using the information in Section 13. We will respond in accordance with applicable law.
10. Children's Privacy
Our Site and services are not directed to individuals under the age of 13 (or 16, where applicable), and we do not knowingly collect personal information from children.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when it was last revised. Material changes will be posted on this page.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at:
TechExCo, LLC (dba TechEx)
6822 E Halifax Dr.
Mesa, AZ 85207
contact@techex.co
(480) 764-2837